Process Improvement Manager

Job Title: Process Improvement Manager
Contract Type: Permanent
Location: Bristol
Salary: £20000 - £25000 per annum
Start Date: 2019-02-26 00:00:00
Reference: 043310096
Contact Name: Lucy Oliver
Contact Email:
Job Published: February 26, 2019 10:38

Job Description

The Firm
An extremely successful international law firm, with a fully dedicated office based in Central Bristol only a stone's throw from Temple Meads & on all major bus routes are looking for a Process Improvement Manager to join them on a 3 month Fixed Term Contract.
You will be working Monday - Friday, Full Time Hours 09.30 - 5.30 pm & receive a salary circa £20,000 - £25,000 depending on experience + amazing benefits listed below.
The client offer amazing benefits; stylish offices, life assurance, income protection, group personal pension, childcare vouchers, season ticket loan (travel), mortgage advice, private medical insurance, ride2work, gym flex and holiday flex among others!

Job Role:
You will be joining a project team where you will be responsible for process mapping existing processes, which have been identified as needing improvement. You will also work with legal teams to identify further areas of improvement, document new processes & procedures, and create specifications for technology changes.
Main duties:
" Working in line with an overall project plan and delivering results on time and on specification.
" Business Process Mapping of core processes. This includes diagrammatically documenting 'as-is' and 'to-be' processes.
" Sitting with users to understand the steps needed to complete core activities. This includes appropriately challenging user's long-held assumptions or working practices.
" Problem solving and addressing identified areas of inconsistency and inefficiency.
" Leading or supporting small design sessions with users where problems are discussed and solutions are proposed.
" Recommending improvements to existing processes. Presenting such improvements to Senior Managers and documenting any subsequent decisions.
" Documenting new business process manuals for users.
" Creating specification documents such that new processes can be systemised.

You will contribute towards the development of the team by:
" Delivering high quality and timely output to the project leads such that decisions can be made on the future design of the service and technology.
" Supporting the project leads on improvement initiatives by driving through changes where needed.
" Listening to users to understand their point of view. Where appropriate, incorporating their thoughts into the design work.
" Working to develop an environment of constant improvement: enthusiastically sharing with and helping others.
" Contributing to the development and improvement of the team's service, support, processes and procedures
" Demonstrating the values and behaviours that build up the team and keep it client-focused. Always thinking about the client's view of the service.

Key Skills & Qualifications:
The ideal candidate will have previous project management/process improvement experience and an understanding of some process mapping techniques.
Someone with strong written and verbal skills, able to provide excellent customer service, strong decision making skills, able to work flexibly and the ability to work well both individually or as part of a team environment.

If interested then please click apply now, or send contact Lucy Oliver at Pertemps Bristol

We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.