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Customer Service Advisor - Banking

Job Title: Customer Service Advisor - Banking
Contract Type: Temporary
Location: Wolverhampton
Industry:
Salary: £9.77 per hour
Start Date: 2018-12-21 00:00:00
Reference: 124100064
Contact Name: Sweeny Naik
Contact Email: lbgresourcing@pertemps.co.uk
Job Published: December 21, 2018 14:29

Job Description

Customer Service Advisor - Banking
Location: Wolverhampton
Pay Rate : £9.77/hour


Could you help our client to achieve their vision of becoming best bank for customers?

Our client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.

JOB ROLE:

This is a 3 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.77 per hour. You will be working 35 hours per week on a shift pattern across Monday to Friday . The shift operating hours will be in between 7.30am & 6pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you’ll receive excellent support and training.

KEY RESPONSIBILITIES: 
  • Working in the Platform Migration Project Team
  • Will be migrating to the new commercial banking platform
  • Initially you’ll be calling commercial banking clients, talking them through the process.
  • Secondly, once the client has migrated you will be part of the helpdesk team, servicing the client with any queries such as set up, making payments,
  • Deal with customer data ethically and in accordance with the requirements
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued
JOB REQUIREMENTS:
  • Successful track history in a customer service role, with a commitment to delivering an outstanding quality service
  • Must have finance or banking experience
  • You must be IT literate and be confident to work in a telephony environment
  • Previous experience with using MS office (Mainly Excel / Word / Outlook)
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
WHAT’S IN IT FOR YOU?
  • Excellent training 
  • Great rates of pay 
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team 
Customers are at the heart of everything that our client do. You could have a role to play in supporting their customers.

Our client strives daily towards their vision of becoming the best bank for customers. They’re well on their way thanks to the effort of their colleagues – join them today and support them in achieving their vision.