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Planning Analyst

Job Title: Planning Analyst
Contract Type: Temporary
Location: South Queensferry
Industry:
Salary: £28505 - £39169 per annum
Start Date: 2019-01-14 00:00:00
Reference: 082104668
Contact Name: Tony Baker
Contact Email: tony.baker@pertemps.co.uk
Job Published: January 14, 2019 16:20

Job Description

Pertemps client, a well-known Public Sector organisation based in Edinburgh is seeking to recruit a Forecasting and Planning Analyst on a F/T temporary basis.

Your new role/Duties:
  • Degree in relevant discipline e.g. IT, Organisational Management or 2 years' experience in a planning analyst role in a comparable industry
  • Experience in resource and capacity planning, including roster design / workforce scheduling to match activity / demand profiles using forecasting methodologies
  • Previous experience developing clear and concise capacity information reports with statistical analysis
  • Experience of contact centres within an operational environment
  • Can demonstrate successful partnership working through collaboration and competition Strategic business planning experience e.g. Erlang C, planning models, shrinkage management
  • Experience of forecast modules within WFM software
  • Significant knowledge and use of Data Warehouse Systems
  • Excellent knowledge of extracting data from SQL Server
  • Can demonstrate advanced Microsoft Excel skills. Strong analytic, and critical reasoning skills and capable of effective problem solving
  • Able to demonstrate conceptual, innovative thinking in forecasting and workforce planning methods and techniques
  • Able to assess risks, anticipate difficulties and successfully address them
  • Knowledge of call centre MI requirements
  • Evidence and grasp of business planning methodologies
  • Able to build rota patterns against demand requirements within agreed schedule fit parameters
Skills/Experience:
  • Previous experience within a similar role
  • Strong Excel skills
  • Excellent communication skills
  • Experience within resourcing and capacity planning
What you need to do now

If you're interested in this role, please apply online or send your CV to edinburgh@pertemps.co.uk