Pensions Team Manager

Job Title: Pensions Team Manager
Contract Type: Permanent
Location: Bristol
Salary: £30000 - £35000 per annum
Start Date: 2017-11-03
Reference: 043309359
Contact Name: Emma Calderwood
Contact Email:
Job Published: November 03, 2017 11:43

Job Description

The Employer
Our client who are well-established pensions and investments company, who are based in Central Bristol, are looking for a team manager to join them. They have 2 positions available. A permanent role and a 6 month FTC.

What their staff say
Jon's story...
I started my career in 2014 as an Assistant Service Executive in the settlements department with very little knowledge of the pensions industry, but with an eagerness to learn. I later progressed to become a Service Executive, then Senior Service Executive, taking on more advanced tasks and training colleagues.
My employer has always acknowledged my ambition to progress and supported me with training and provided opportunities to move forward in my career.
In 2017 I moved to the customer relations team, dealing with multiple investor queries where each case is unique. I enjoy investigating cases, forensically putting a timeline together of events that led to the customer getting in touch with our team. Most of all, I enjoy the satisfaction of dealing with the investors query in a timely and professional manner leading to a positive customer experience.

Salary and Benefits
You will receive a competitive salary with excellent benefits including: 35 hour working week, private Medical Insurance, group money purchase pension scheme - the company will match your contributions up to a maximum of 6%, death in service benefit of 4 x annual salary, permanent health insurance, 25 days paid annual leave plus bank holidays, interest free season ticket loan (travel), childcare voucher scheme, active staff & social club.

The Job
You will be responsible for leading and motivating a pensions team of 8 - 15 people to achieve their individual and departmental goals. You will build and maintain strong relationships with internal departments and teams along with Investors, Advisers and third parties. Promoting Investor focus within the team will be key! You will develop and maintain a comprehensive understanding of the team's processes and the role they play in providing exceptional Investor/Advisor service and will minimise administration errors and complaints within the team. You will coach and develop your team and set KPI's and identify opportunities to enhance qualities.

Your Skills
You will suit this role if you have experience of supervising or managing a team. You should also have excellent knowledge of the SIPP/ SSAS market.

Apply NOW
If interested in this opportunity then please hit apply or send your CV to . Don't have a CV to hand…give me a call on 0117 9226500.
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep you CV on file and be in touch when other suitable positions become available.