Part Time Customer Support Advisor

Job Title: Part Time Customer Support Advisor
Contract Type: Contract
Location: Portishead
Salary: £15720 - £19389 per annum
Start Date: 2018-11-15 00:00:00
Reference: 043309969
Contact Name: Emma Calderwood
Contact Email:
Job Published: December 13, 2018 11:21

Job Description

Our client in Portishead have a great opportunity for a part time (30 hours per week) customer support advisor to join their team. Based within a few minutes' walk of the Marina, the high street, shops and restaurants with free parking and great public transport links to Bristol. This is a fixed term contract until 22nd April 2019.

The Customer Support Advisor plays a crucial role in the company's success.
Your main responsibilities will include:
Make outbound contacts to customers and staff members as required. For example:
  • Undertaking surveys
  • Call backs as agreed
  • Ensuring data held is accurate and up to date
  • Making enquiries on behalf of customers and arranging appointments
Assisting in the provision of an effective administration service. This involves:
  • Producing well-presented and accurate letters, reports, tables, spreadsheets and other documents
  • Supporting colleagues who are field based, by undertaking administration requests and booking appointments
  • Any other administration function as required
Additional support in a specialised area, for example:
  • Lettings functions
  • Neighbourhoods functions
  • Income functions
  • Furnished tenancy functions
  • Tenant Reward Scheme
  • Future Clean Car Cleaning Administration and support
  • Website and social media
  • Complaints coordination
  • PI Coordination
  • Any other areas/functions as they may arise
Administering systems for the collection, analysis and reporting of data related to the delivery of services by the team. This involves:
  • Collecting data from various sources, records and databases
  • Analysing data to assist in the production of management reports
  • Liaising with managers and other colleagues to ensure that information is made available according to various deadlines, SLAs and KPIs.
  • Provision of data which feeds into the company performance management framework

To be successful in this role you will have:
  • GCSE Maths and English grade C or above, or equivalent qualification
  • Experience of working with Microsoft Office or other relevant software systems
  • Experience of working in a customer focused environment
  • Proven experience in dealing with members of the public
  • Clear, concise and professional communication, both oral and written
  • Ability to keep up to date with existing and emerging technology

In return you will get a salary of £19,389 per annum, pro rata (£15,720 actual) and an excellent benefits package.

If interested then please send your CV to