P/T Learning Services

Job Title: P/T Learning Services
Contract Type: Permanent
Location: Bracknell
Salary: £26000 - £28000 per annum
Start Date: 2019-01-24 00:00:00
Reference: 775109299
Contact Name: Michelle Sayers
Contact Email:
Job Published: January 24, 2019 10:44

Job Description

P/TSenior Learning Services Coordinator
Salary Band: Pro Rota £27,000

One of our leading London based clients are looking to recruit a Part-time Senior Learning Services Co-ordinator to be situated in their office in Bracknell, you will need to be flexible to travel to the London office when required. This is a Part-time role where you will work 4 days per week

To provide excellent service to a range of clients by adhering to processes and procedures efficiently, identifying opportunities to improve working practices, sharing best practice and developing specialist knowledge as required.

Key Accountabilities
" Schedule events and liaise with clients and trainers regarding event details, ensuring the accurate capture of information on databases/spreadsheets.
" Tracking of learning spend against client budget and production of accurate dashboard reporting each quarter, and as required, to show progress.
" Sign off supplier/trainer invoices, ensuring accurate claims have been made in line with agreed policies and KPIs. Escalate any concerns as appropriate.
" Manage event logistics and ensure end-to-end process delivers a quality experience to the client.
" Proactively manage the timescales for holding dates and availability ensuring that client, trainer and business needs are met.
" Receive incoming requests for information and respond/process accordingly to ensure accurate and timely information is given to clients and trainers.
" Produce client invoices in accordance to contractual agreements made.
" Review event evaluations and take appropriate action to address issues raised in order to continuously improve our service to clients.
" Deal with day-to-day problems, take ownership for finding solutions or escalate as appropriate.
" Build successful working relationships with clients.
" Have a good knowledge and understanding of the requirements of your clients and the contract agreements in place.
" Have a good understanding of client SLAs and proactively adhere to Key Performance Indicators to ensure these are met.
" Be able to cover other areas/disciplines on a regular basis; including other regions, straps or clusters of a contract as well as being a designated back up for other contracts.
" Regularly update contract user guides to ensure accuracy of information and ease of use.
" Interrogate existing processes, identifying areas/scope for improvement and discussing this with the Contract Supervisor / Manager.
" Actively contribute to Learning Services Centre team meetings and individual contract meetings and requests for feedback.
" Identify and highlight potential business opportunities to the Contract Supervisor / Manager.

Knowledge & Skills
" Good standard of verbal and written English (minimum GCSE to 'C' and above or equivalent)
" Varied experience of administrative processes and systems, including working with Learning Management Systems
" Proven numeracy skills with evidence of producing reports
" Competent with MS Office, including Microsoft Excel and PowerPoint
" Attention to detail and accurate data entry
" Proven ability to plan and organise effectively
" Excellent business communication skills (verbal and written)
" Experience in a business-to-business client focused environment
" Able to engage effectively with employees, clients and suppliers at all levels
" Ability to actively display a positive attitude to change and business improvement
" Team player
" Demonstrates an understanding of commercial awareness

" Client-Orientated
" Working Together
" Planning and Organising
" Business Communication Skills

Measures of Performance
" Managing deadlines
" Internal, client & trainer feedback
" Standard of individual output (quality)
" Compliance to Key Performance Indicators
" Reporting and tracking as required
" Positive behaviour and approach