Owner Experience Customer Service

  • Job Reference: 00027080-1
  • Date Posted: 12 November 2020
  • Recruiter: CV-Library
  • Location: Lowestoft, Suffolk
  • Salary: On Application
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Temporary

Job Description

Welcome to Staffbank Recruitment Agency,

We are working closely with a UK based travel company who are absolutely booming due to very people travelling abroad, they are looking for customer service operators to join their team- with opportunity for working from home as well. Initially this is a temporary assignment for 1 month, however may become permanent for the right person.

Once company training is completed, there will be opportunity to work from home, ideally looking for people with a very strong customer service background and hold a genuine interest in the travel industry.

Main Duties Include:

* Dealing with the owners’ properties, along with a backlog of emails due to COVID-19

* Answering live chat enquiries coming directly from owners- this could be anything from changing booking details all the way to updating information and images on the website and anything in between

* Although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners, helping to deescalate unhappy customers, resolve the problem and prevent them from leaving

* To ensure that all responses are managed in line with company processes and procedures

* Work collaboratively with all owners and all other departments

* Focus on delivering outstanding owner service where possible or hand off the task to relevant department with all key information completed to reduce error

The Ideal Candidate:

* Excellent written grammar is key as you will be communicating via email and live chat

* Be able to understand and interpret data and read basic graphs/ understand basic maths

* A polite and professional telephone manner, although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners

* Be a logical thinker that loves problem solving

* Be able to work in a fast paced, high pressure environment

* Be self-motivated and keen to make a difference

The role has a shift pattern from 09.00 – 19.00 seven days a week but working 37.5 hours a week. The initial training will be based in Lowestoft – which is approximately one week, this is essential. Please only apply if you can start immediately