Out of Hours Team Leader - Nights

Job Title: Out of Hours Team Leader - Nights
Contract Type: Permanent
Location: Luton
Salary: £18000 per annum
Start Date: 2018-01-07
Reference: VN1368OOHTeam Lead
Contact Name: Blue Arrow Internal Recruitment
Contact Email:
Job Published: December 21, 2018 08:53

Job Description

A fantastic opportunity has arisen to join us an Out of Hours Team Leader on the night shift within our Luton Head office working with Blue Arrow one of the UK’s Largest specialist staffing companies.

Founded in 1959 we have more than 500 recruitment professionals across more than 70 locations throughout the UK. Blue Arrow is proudly ranked the highest recruitment company on The Sunday Times' Top 100 Best Companies to Work For list.
Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. 

Our mission of Enhancing People's Lives unites all Blue Arrow staff under a profound appreciation for their part in helping people find fulfilling work.

Working 4 on 4 off night shifts between 12-9am weekday and 9pm-9am weekends acting as a Line Manager to a small team.  You will be the point of reference and will deal with escalations for the team of Out of Hours Consultants.  You will receive and deal with client bookings and enquiries, maximising fill rates and providing a high level of customer service at all times.  Also you will be dealing with queries and issues raised by candidates, providing support and developing a positive professional relationship with them. 
Training and development:

- You will receive comprehensive and ongoing training & development 
- In house training courses, workshops and e-learning
- industry recognised qualifications gaining NVQ accreditation
- Blue Arrow is Accredited with Investors In People highest Platinum status 


- 23 days holiday increasing by 1 day a year until it reaches 28 days
- You get your Birthday off paid 
- You can buy extra holidays
- Fully paid day off for charity work of your choice
- Wide range of flexible and lifestyle benefits
- Full expenses paid annual conference and awards event
- Long service and Superstar awards
- Chance to nominate your colleagues to win VIP awards
- Gold Award winner trips to destinations such as Dubai, Las Vegas, Marrakech
- Invited to give regular feedback via our employee surveys and Employee Council

Key responsibilities:

  • Line manage up to 4 Out of Hours Consultants
  • Acting as a point of reference and escalation
  • Assisting with the training and communication to the team
  • Receive and fill client bookings for temporary staff
  • Deal with general enquiries from client and suppliers ensuring an excellent customer service
  • Deal with general enquiries from candidates developing a positive working relationship
  • Record and track bookings accurately
  • Provide timely and effective handovers to OoH clients (Branch/sites)
  • Receive and deal with client complaints, escalating as necessary to Account Manager or Line Manager
  • Develop, or build on, knowledge of the requirements for each recruitment sector (e.g driving, catering, industrial)



 Person specification:
  • People management experience an advantage
  • Excellent communications skills
  • Sound knowledge of Microsoft Office software (MS Word, Excel, outlook) and able to adapt to working with in-house systems
  • Ability to prioritise and manage own workload and that of the team
  • Client and candidate focused
  • Recruitment experience an advantage
  • Ok working night shifts 4 on 4 off including weekends shifts between 9pm-9am


    My name’s Lorna Winn, from Blue Arrow Internal Recruitment and I’m looking forward to you applying for this exciting new role today and don’t hesitate to call me on 07881333270 if there’s any aspects of the role you’d like to discuss.