Operational Tooling Engineer

  • Job Reference: 00006294-1
  • Date Posted: 8 May 2020
  • Recruiter: CV-Library
  • Location: London
  • Salary: £55,000 to £65,000
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

Operational Tooling Engineer

Oho are working with a leading technology company who are putting the world retailers online using the cloud, robotics, AI and IOT. Their business model has only been bolstered by the recent coronavirus pandemic and are looking for an Operational Tooling Engineer to join them.

Your primary role will be to take ownership of the existing operational tooling and ITSM  installations and knowledge applications with a view to evolve and customise the environment by gathering stakeholder requirements and turning them into the best of breed solutions. You will need to be flexible and work to support their ever-evolving tooling landscape whilst maturing the knowledge management offering. 

Key Responsibilities:

Work with internal and external stakeholders to influence, shape and implement strategic direction for the Operational tooling in use.
Manage, recommend and deploy appropriate ITSM solutions using relevant products to meet stakeholder requirements.
Manage, recommend and deploy appropriate knowledge management solutions using relevant products to meet stakeholder requirements.
Design and implement a process to ensure that an accurate and up-to-date knowledge base is readily available within existing tooling.
Design and implement a process to ensure that an accurate and up-to-date Service Catalogue is readily available within existing tooling.
Designing and running an Administration function to manage changes to existing tooling.
Work with the Operations Centre teams to provide an onboarding service and framework. 
Drive data design improvements to facilitate appropriate reporting to meet stakeholder requirements.
Design and implement tooling integrations.
Provide ongoing support for all ITSM, knowledge base, tooling and integration solutions.
Planning and effective delivery of project/continuous improvement initiatives.
Provide support and training to Client Services to support the roll out of new ITSM, Knowledge Base and Tooling features and developments.
Assist with the creation and automation of run books and smoke tests. 
Maintaining knowledge of industry best practice.
Resolve any technical issues experienced within the ITSM, knowledge base and tooling suites.
 
What they are looking for:

Expert level demonstrable knowledge in operational tooling and ITSM  installations and knowledge applications
Jira Service Desk
Confluence
Demonstrable knowledge of application support at an Enterprise level
Knowledge of some of the following:
Pagerduty, Slack, New Relic, Grafana, Prometheus, NGCC
Expertise in analysing and troubleshooting large-scale distributed systems and the associated support tooling and dashboarding.
Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
Ability to understand, explain and enhance internal tooling processes.
Accountability and ownership, prioritising own workload.
Work well with others and actively contribute toward team objectives.
Demonstrate a proactive approach and get things done.
Ability to apply learned skills, awareness beyond the immediate area/role.
Ability to work under pressure, flexible, positive and focused during times of change.
 
Please apply ASAP, as we are currently scheduling interviews for this position.

Operational Tooling Engineer