NHS 111 Non Clinical Performance Manager

  • Job Reference: 00089664-1
  • Date Posted: 13 September 2022
  • Recruiter: DHU Healthcare
  • Location: Derby
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent

Job Description

NHS 111 Non Clinical Performance Manager


Company:                    DHU Healthcare

Location:                     Derby 

Contract:                     Full-Time / Part-Time


DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract; this is a fabulous opportunity to join our CQC Outstanding award winning team!


About us:


DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.


We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million.


A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.


We are looking for professional, resilient individuals who want to make a difference so as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*


Job summary:


We have an exciting opportunity for a NHS 111 Non Clinical Performance Manager to join our management team.


Duties of the role include:


  • To support the day to day operation of our DHU Advice Centre’s through safe, effective and efficient line management of our Health & Service advisor workforce
  • To provide support through real-time leadership and direction to call taking staff, managing relationships effectively and leading performance management processes and analysis that enables excellent performance to be established and maintained
  • Assisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPI’s for all our NHS 111 and Out of Hours Contracts
  • Developing and coaching a team of Health and Service Advisors with the support and guidance from the Operational Performance Managers, to provide a safe and high quality patient focused service for the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, and Milton Keynes
  • Interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
  • To support adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.


Person Specification:


  • Excellent interposal and communication skills
  • Excellent technical skills with the ability to make decisions quickly
  • Dynamically minded with good leadership skills
  • Delegation Skills
  • Ability to use initiative and problem solving skills
  • Effective time management – strong organisational skill
  • Flexibility to meet service needs
  • Personable, professional and capable of making positive connections with all teams within the Advice Centre
  • Enthusiastic with energy and drive.
  • Creative and Innovative thinker.
  • Proactive and positive especially in relationship building


About us:


At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!


Benefits Package:


  • NHS pension scheme
  • NHS continuous service recognition (for holiday and sickness entitlements)
  • Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
  • Opportunities for on-going professional development
  • Smart Casual Work Attire
  • Free tea and coffee
  • Free parking!


Disclosure and Barring Service Check


This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.