|Salary||£20400 - £27600 per annum||Sector||Engineering|
The purpose of this role will be to provide excellent customer service to our customers by undertaking operational tasks, resolving customer issues and carrying out network valve activities with the least disruption to supplies. Network service technicians are also required to support capital delivery and operations project work, either on a full or part time basis and to support ongoing leakage delivery activities.
You will be required to carry out various network operations in the field in order to progress jobs to completion in an efficient manner – giving the best service to all stakeholders involved – contractors and customers alike.
Key areas of responsibility will include:
- Operation of the mains network, including controlling burst mains, ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.
- Personal ownership of customer issues, responding to queries & complaints, resolving issues.
- Ensure water quality compliance during repairs.
- Act as local network expert for isolation and rezoning providing information for risk assessments & sharing information regarding network risks and other health & safety issues.
- Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
- Working in compliance with our procedures including AM standards, health and safety and streetworks legislation.
As our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
We are looking for someone that has experience of working within an operational/network role, ideally with strong working knowledge of water industry procedures.
This will include safety, health and wellbeing, and street works.
Our ideal candidate will have knowledge of domestic plumbing, water mains and leakage detection however field experience in any other industry is also considered.
Alongside this, a new road and street works certificate and water industry qualifications in operating water networks or an equivalent qualification is preferential but not essential.
Due to the nature of the role, you will be required to work 1 in 4 weeks on standby, including night hours call out. An enhancement of 49.4% is compensated for this duty.
As the role involves driving to multiple sites, you must be a confident driver, as well as holding a full, UK driving licence.
What’s in it for you:
This is a varied role where you will be meeting different people and organisations on a daily basis. This will entail dealing with a variety of issues from the small scale to the complex.
It is a ground breaking time for the water industry and means working in different ways, more efficiently and with more emphasis on keeping our customer promises.
Our competitive salary package includes an excellent contributory pension, a generous holiday allowance (which increases to 30 days with length of service), and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.