|Salary||Negotiable||Sector||Recruitment & HR|
Job Title: National Quality & Training Manager
Location: Nationwide travel involved (UK Based)
Do you have a passion for business improvement and enjoy travelling around the UK as part of your role?
We have an excellent opportunity for a Quality & Training manager to build, develop and deliver a training and quality assurance programme for new and existing staff to help the team deliver exceptional customer experience. You will be professional, passionate and driven by the desire to drive change with a flexible & adaptable approach.
You will work with key internal and external stakeholders focusing on three distinct areas; developing a quality process framework, driving operational efficiencies and implementing changes, and specialist conveyancing training.
*Creating and maintaining training content and manuals
*Defining the framework and programme for training delivery, performance assessment and reporting
*Managing and maintaining the Quality Assurance and management programme, processes and searcher assessment activities
*Assisting in the definition, and delivery of training objectives and key performance indicators
*Working in collaboration with field personal searchers and online searchers to build and maintain strong relations with Local Authorities
*Supporting positive relationships with key PSA suppliers
*Exemplifying professional behaviours, values of equality and inclusion, and assist in embedding these across PSA
*Assisting the PSA Operations Manager in ad-hoc management support
Skills and Experience:
*Preferably CIPD/CTP qualified with experience of designing & delivering training programmes or a degree in Business Management.
*Experience of training within a regulated/risk & compliance environment
*At least 5 years' experience working in a corporate environment.
*Strategic and creative thinker and detail and results orientated.
*Quality systems trained & MS Office
*Evidence of leading change within a department or company.
*Experience of leveraging technology in order to deliver training and business transformation in new ways.
*Communication skills are imperative for this position.
*Able to build best-practice bespoke training and accreditation programmes
*Excellent presentation and facilitation skills
*Experience of virtual training suite design and promoting self- learning by implementing online training tools (such as MindFlash)
*Ensuring that training and quality assurance programmes support customer performance and operational efficiency improvement actions
*Encouraging staff personal development and objectives attainment through training support
*Linking field- and office-based staff through consistency of training content and quality analysis
*Promoting a culture of professional continuous improvement through training and quality improvement gains
*Mentor and support the development needs of the field personal search team
If this sounds like something you are interested in or you would like more information, please call Charlotte on 01392 421100 for a completely confidential chat!
Acorn Recruitment acts as an employment agency for permanent recruitment.