Motor Auditor

Job Title: Motor Auditor
Contract Type: Permanent
Location: Cardiff
Salary: £19000 - £19500 per annum, Benefits: Healthcare, Pension, plus other superb benefits.
Start Date: 2019-01-22 00:00:00
Reference: 058203570
Contact Name: Laura Harte
Contact Email:
Job Published: January 22, 2019 15:48

Job Description

Due to the expansion of our Clients team an exciting opportunity has arisen for an Auditor to support the Motor Claims Teams.

The Role:
The role will primarily be based in Cardiff with regular travel to other UK offices.
The successful applicant will be required to carry out regular reviews of files and provide feedback to our desk based motor claims handlers to support their development and to ensure staff meet company procedures and client processes.
You will need to understand our service strategy, have the ability to build rapport & trust and have strong coaching skills.
You will work alongside the Operational Team Managers in delivering technical and service excellence in proactive claims handling and management. In particular, the key strands to the job will encompass audit which will link directly into our training program, complaints resolution and root cause analysis, technical development of staff, and service improvement under the banner of iCare.

Skills and Qualifications:
-Motor based background.
-Experience in dealing with all aspects of motor claims (credit hire & personal injury desirable).
-Self-motivated and capable of working on your own initiative as well as part of a team.
-Strong analytical and critical thinking skills.
-Ability to make independent decisions.
-Excellent Customer Service skills within an office environment.
-Ability to make independent decisions.
-Strong organisational skills and the ability to prioritise your workload.
-Ability to work to monthly targets and be able to demonstrate that you are a team player.
-Strong communication skills - both written and oral.
-Be extremely well organised and capable of influencing others.
-IT literacy.

If you have relevant experience, please apply or alternatively call on 02920 220 776 for further conversation.