Mental Health Escalation Lead

  • Job Reference: 00028027-1
  • Date Posted: 20 November 2020
  • Recruiter: CV-Library
  • Location: Greenwich, London
  • Salary: £22.00 to £25.00 Per Hour
  • Sector: Education, Covid-19
  • Job Type: Temporary

Job Description

Full Time / 4 Days a week

Contract Type: Temporary - 7 weeks from start (immediate start) - 1 week on the job Induction and 1 week follow up/ debrief and production of evaluation / analysis report.

This new Project led by the Greenwich Student Union aims to respond to Covid-19 pandemic where we know that new students will be facing increased challenges with loneliness and isolation, with the move to a Blended Learning environment reducing the opportunities for connections and making friends. This can impact upon their mental health and well-being and their ability to continue on their course. This initiative aims enhance retention and increase students sense of belonging and connection to the University.

It will offer a friendly connection with new students, so that they are aware of support and well-being services, Social and Community connecting activities across the University. It will also provide a way to identify students who may be at particular risk and refer these students to specialist services.

A number of Student Ambassadors will be recruited and trained to work in a call centre style
environment making around 5,000 calls to students over a 6 week period.

This role will act as the Mental Health and Well-being Escalation Lead to provide enhanced, specialist intervention to those who need it in the moment.

Ambassadors would be required to fill in a 'check-in' form at the end of each shift, flagging any concerns and these will be monitored by the Escalation Lead.

Address any safeguarding concerns and monitor Ambassador's general well-being.

Essential Experience and Skills

-Expert practitioner, professionally trained in the field of Mental Health/Health Care

-Minimum 3 years post-qualification experience in the field of mental health crisis and support

-Experience of identifying, responding to and referring those with mental illness or in need of psychiatric support/assessment

-Ability to work flexibly in response to mental health crises or other similar urgent situations, including flexible working hours/locations

-Able to prioritise, organise and deliver a complex and changing workload under pressure, without constant supervision and to tight deadlines

-Excellent interpersonal skills with the ability to build effective working relationships with colleagues form clinical and non-clinical backgrounds

-Ability to work in a standalone role, as a Mental Health specialist


-Educated to Degree level or equivalent

-A professional Mental Health/Health Care qualification or membership (Such as BACP, NMH, BPS etc.)

Please note DBS checks will be undertaken as part of the role. If you are interested in this role please submit your CV and we will be in touch with you shortly to discuss the role in more detail. Thank you.

Randstad SWS acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad SWS is an equal opportunities employer and decisions are made on merits alone