Membership Assistant - 12 MONTH FTC

Job Title: Membership Assistant - 12 MONTH FTC
Contract Type: Contract
Location: London
Salary: £24210 per annum
Start Date: 2019-01-21 00:00:00
Reference: 176102214
Contact Name: Jobs Red-Personnel
Contact Email:
Job Published: January 21, 2019 12:25

Job Description

NEW ROLE! Membership Assistant required by a leading membership body based in the City of London. The Membership Assistant Operates as part of the Membership Team which is responsible for providing outstanding levels of customer care and ensuring all new members are advised correctly on the most appropriate route to membership.

This is a full-time 12 month fixed term contract paying £24, 210!

Core duties of the Membership Assistant:

-Support the work of membership panels and committees by coordinating agendas, papers, minutes, and their distribution and assisting in the implementation and monitoring of actions arising from meetings
-Administer assessment rounds, reviewing and processing submissions, assigning applications to assessors, reviewing assessor feedback
-Undertake the statistical analysis of membership elections, to interrogate the database in order to supply evidence to support analytical reports on membership trends and profile through quantitative and qualitative analysis
-Support the Implementation of the Student Member Strategy including reviewing existing and new processes
-Operate to a high standard of customer care, responding to written and telephone enquiries; managing inboxes; giving advice on eligibility for all classes of membership
-To liaise with the Finance Team to reconcile the monthly membership accounts
-Undertake some administrative duties  (for the Membership Team including processing invoices and expenses, incoming and outgoing post, updating the website, arranging meetings and booking travel and accommodation when appropriate

The Membership Assistant will most likely have/be:

-The ability to deal with members and stakeholders in a professional and effective manner
-A strong customer focus
-Good IT skills including Microsoft Word, Excel and Power Point
-Attention to detail and a high level of accuracy
-Good oral and written communication skills
-The ability to meet deadlines
-Experience of working in a busy, fast–paced, office
-Experience of using databases and Customer Relationship Management systems
-Awareness of, and adherence to, data protection principles
-An understanding of the built environment
-An understanding of the operational complexities of a professional body