Maintenance Controller

Job Title: Maintenance Controller
Contract Type: Permanent
Location: Chippenham, Wiltshire
Salary: £25000 - £28000 per annum
Reference: AH-MC-CH_1565956107
Contact Name: Andrew Haddon
Contact Email:
Job Published: August 16, 2019 12:48

Job Description

Key Responsibilities and Accountabilities

* Confer with the supply networks and customers to authorise repairs to customer vehicles, giving expect opinion on cost, fix and solutions
* Maintain an awareness of customer specific parameters
* Manage all aspects of cost control of each job
*Manage all aspects of clients vehicle down time
* Source non original-equipment parts for cost effectiveness if necessary
* Keep accurate and comprehensive notes
* Gather evidence, validate information; challenging if appropriate
* Support customer service areas of the call centre as required
* Ad hoc tasks as required by the business

Motivation and Experience
* Mechanical qualifications such as City & Guilds or equivalent desirable
* Demonstrable, detailed mechanical knowledge of vehicles is essential with experience in workshop environment or similar
* Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
* Must be numerate and literate
* Is prepared to go the 'extra mile' in order to achieve excellent end results

* Hours of work: 41.5 hours per week, working to a regular shift pattern to include a maximum of 2 out of 4 Saturday mornings. Shifts operate between the hours of 7am & 7pm Monday to Friday, and 7am & 1pm on Saturdays.
* Comprehensive training
* Competitive and attractive salary
* Additional reward and recognition schemes
* 25 days annual holiday (excluding Bank Holidays)

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.