Lord's Match Day Stewards

  • Job Reference: 00040124-1
  • Date Posted: 23 February 2021
  • Recruiter: CV-Library
  • Location: London
  • Salary: On Application
  • Sector: Catering and Hospitality, Covid-19
  • Job Type: Temporary

Job Description

Do you want to join our fantastic stewarding team at Lord's, the "Home of Cricket" and one of the most famous sporting venues in the World?

Marylebone Cricket Club (the Club) is the world's most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord's Ground. The MCC and Lord's brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, that goes beyond just "service."

Lord's is an exceptional venue with an experienced, positive, and professional stewarding team, who are responsible for ensuring the safety and security of the Ground, whilst delivering exceptional customer service on both match days and non-match days. We believe that our Stewards are crucial to making an amazing first impression, and creating these experiences.

Despite the challenges of a global pandemic, we are planning for a complete calendar of fixtures in 2021 and we are hopeful that these fixtures will be played in front of large numbers of cricket-loving supporters.

No prior stewarding experience required. While welcomed, is not essential as we can help you gain the skills, expertise and knowledge you need - but only if you have the passion for people, and the drive to ensure that everyone who comes to our world famous cricket ground receives exceptional service every time.

Willingness and ability to deliver outstanding customer service.
Must be able to work within a team and alone.
Calm and self-motivated with the ability to adapt to changing situations quickly.
Good communication skills.
Can be relied upon to attend agreed shifts.Safety Steward | Events Safety Steward | Safety & Security Steward | Cricket Steward | Event Safety & Security Steward | Sports Events | Hospitality

COMMITMENT TO WORK

All Match Day Stewards applying for the position must be available for 75% of Major Match Days. This equates to a minimum of working 13 out of the 19 Major Match Days in 2021.

LORD'S 2021 MAJOR MATCH DATES

Wednesday 2nd to Sunday 6th June: England v New Zealand Test Match
Saturday 10th July: England v Pakistan One Day International (ODI)
Thursday 12th to Monday 16th August: England v India Test Match
Dates to be confirmed: Four T20 Blast fixtures
Dates to be confirmed: Four Hundred fixtures

VALUES AND BEHAVIOURS

SMART

We make informed decisions
We cut out inefficiency and complexity
We ensure that everything we do looks, sounds and feels high qualityATTENTIVE

We are welcoming hosts to people of all cultures and backgrounds
We pride ourselves on impeccable manners
We work with other organisations for the good of the gameORIGINAL

We set our own high standards
We constantly seek out better ways of working
We encourage people to be imaginative in their workRECRUITMENT PROCESS

With the ongoing challenges surrounding Covid-19, the MCC will be conducting the majority of its recruitment process online. The recruitment process will follow four distinct stages.

Stage One - Application - With your CV and cover note, we will ask you to submit a short video explaining what interests you about this role and why you're the right person for the job.

Stage Two - Interview - You will be invited to attend a video-call interview. This will include some scenario-based questions.

Stage Three - Assessment/Training - Should you be successful during Stages One and Two, you will be asked to complete three modules and a final assessment event. This stage will be held online via Teams and over a week. Each module will last around 120 minutes. Further details would be provided as required.

Stage Four - Registration - Should you completed the other stages, a member of the team we will contact you regarding Steward Registration.

APPLICATION CRITERIA

Must apply with a video application (you'll be sent details of this shortly after you submit).
Must attend Stage Three. You will need to have access to a camera to attend the online training.
Must have valid passport/visa or Birth Certificate and the right to work in the UK.
Must be over the age of 18 years of age at the time of applying.APPLICATION VIDEO

As part of the application process you will be required to submit a short video. You will be sent details shortly after you submit your application.

In 60 seconds we will ask you to tell us a bit about yourself and why you would be suited for this role