Lloyds - Wolverhampton - Customer Service Advisor

  • Job Reference: JO-2103-14903
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Wolverhampton
  • Salary: £10.32 Per Hour
  • Job Type: Temporary

Job Description

Location: Wolverhampton WV9

Pay Rate: £10.32 per hour - Potential performance based pay rise after 6 months

Contract: Initial period of 6 months - Permanent prospects are high

I am currently recruiting for Call Centre Advisors based in Pendeford, Wolverhampton (WV9)

Role - Call Centre Advisor

Start Date - 5th May 2021

Interview Process - Previous customer service experience will be discussed as well as the role and duties. Role play will be included and the interviewer will be the customer.

Hours -Monday - Friday
(Shift Rotation: 7-3/8-4/9-5/10-6/11-7/12-8) - and will be required to work 1 in 4 Saturday's 9am - 2pm. Will never work 2 Saturdays together, plus 2 x 15 min breaks in am and pm. Late shifts will either be 12pm - 8pm or 10.30am - 6pm. If scheduled to work a Saturday will get the Tuesday off but will be required to work an extra half an hour to compensate.

Job Duties - Telephony and Processing

Candidate Experience - Previous customer service experience is imperative this can be in a face to face or office environment, previous telephony experience is ideal.

Training - Microsoft Teams

Location - Office based - Wolverhampton Penderford Business Park - Parking available on site, Bus and Train links also available.

Pay Rate - £10.32 per hour

Contract Length - 23 weeks with the view to be extended


ROLE DESCRIPTION:

You will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable and inclusive bank.
This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent customer experience.
The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

SKILLS REQUIRED:

- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team

WHAT'S IN IT FOR YOU?
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension
Successful candidates must go through vetting checks and must pass a CREDIT CHECK.