Junior Network Support Engineer
- Job Reference: 00033258-1
- Date Posted: 29 December 2020
- Recruiter: CV-Library
- Location: Alton, Hampshire
- Salary: £24,000
- Sector: I.T. & Communications, Covid-19
- Job Type: Permanent
Junior Network Support Engineer - Alton, Hampshire
A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey.
Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You'll be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you'll be offered the opportunity to rapidly progress within the business.
Key responsibilities include:
Responding to telephone/email problems from clients
Act as the first point of contact for all technical queries
Resolve issues when appropriate and escalate when required
Collaborate with technical team to ensure issues are followed up and resolved according to SLAs.
Input and manage documentation via the CRM system
Manage Return Merchandise Authorisation replacements to achieve SLAs
Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm)
A degree in an IT related field would be advantageous however not mandatory
Any networking certifications (CCNA, N+) will be highly favoured
Some experience working in a service desk environment supporting customers
Possess a positive, can do attitude
Strong communication skills
A desire to excel a career in computer networks
In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues.
They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees.
It will primarily be office hours; however, shift work is a mandatory part within this role. Ideally you will have your own form of transport or live within walking distance of the client's offices.
**Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security**
£24,000 PA basic plus a total of a 10% pay increase in your first year, 10% company bonus and exam bonuses
£29,000 - £30,000 OTE in first year
Due to COVID-19 this role will be fully remote (permenatly) with 1-2 days in the office (once restrictions are lifted)