IT Technician / 1st Line Support

  • Job Reference: 00095706-1
  • Date Posted: 11 November 2022
  • Recruiter: CV-Library
  • Location: Waterlooville, Hampshire
  • Salary: £23,000 to £27,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Are you an experienced IT Support Technician looking for a challenging new role with a great local employer?

Due to continued success and rapid growth, The West Group are looking for an IT Technician/ 1st Line Support to join our team. This is a full-time, permanent position.

What can The West Group offer you?

Competitive salary of £23,000 - £27,000 per annum
Flexi-start time
Life insurance
Private medical insurance
Cycle to Work scheme
Excellent training and developmentWhat will you be doing?

Reporting to and taking day to day targets and direction from the Group Systems Administrator to provide IT and systems support. Key responsibilities include:

Act as an ambassador for the company, promoting a positive image both internally and externally, demonstrating support of our strategic direction
Good communications with staff in other departments
IT infrastructure/environment support
Domain Control Experience and profiling
Keep up to date with new developments and applications
Data protection in line with GDPR
Ensure security of all local Group properties

What do you need?

Our successful IT Technician/1st Line Support will have good knowledge of Microsoft Word, Excel, PowerPoint, Visio and other Office applications. You will also possess:

Experience of installing/troubleshooting Windows 10/11 would be a benefit
Must be organized and detail oriented with the ability to multi-task
Excellent verbal and oral communication skills
Able to work on your own as well as part of a team
Ability to lift and/or move up to 25kg on your own
Valid UK driving licence would be preferred but not essentialThis is a learning position so a keen interest in IT overall, a willingness to learn, and an understanding of what is needed for gold standard Customer Service is more important than experience.

Who are The West Group?

The West Group's capabilities as a supplier of both components and production services for the miniature fluid control market gives us an extensive portfolio of services for manufacturers requiring a specialist out-sourcing partner. Knowledge gained over fifty years of operation is supported by our highly skilled, experienced and specialist teams.

We have developed long-standing relationships with an increasing number of customers as a result of our ability to bring the component and service elements together. We have an excellent working environment which encourages close collaboration between departments.

If you have the skills and experience to excel as an IT Technician/1st Line Support with us, please apply.

The West Group meets all the Government recommendations regarding Covid-19