IT Support Scheduler
Job Title: IT Support Scheduler
Location: Brize Norton, UK
Role Type: Full time / Permanent
Role ID: SF50946
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Support Scheduler at our Brize Norton site.
As a IT Support Scheduler, you'll have a role that's out of the ordinary. You will manage and schedule Incidents, Work Orders, Projects and Resource Requests for the Brize Client Desktop Support Team.
Day to day, you'll ensure all incoming and current work is progressed in a timely manner and in line with Service Level Agreements
Manage and schedule all incoming and current work for the Brize Client Desktop Support Team Ensure incoming tasks are scheduled in a timely manner
Manage workload in line with Service Level Agreements
Minimise aged tickets through effective incident management
Ensure all Analysts are allocated sufficient and appropriate work based on skill set and location
Liaise with the Desktop Support Lead to ensure project work is sufficiently resourced and scheduled appropriately
Essential experience of the IT Support Scheduler,
Experience of working in a Service Delivery environment.
Proven experience of working in accordance with Service Level Agreements.
Some basic IT knowledge (full training will be given)
Ability to prioritise tasks based on defined criteria
Experience of working with a Service Management toolset to ensure tickets are logged, updated and closed to agreed SLA's.
This role is based in Brize Norton on site.
The successful candidate must be able to achieve BPSS/SC (must be British Nationals) security clearance level for this role.
Generous holiday allowance
Matched contribution pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive ten days special paid leave
Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
For the full extensive Benefits package please visit our Careers pages
For over a century Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 01/06/2023
Technical Support, CSR, Technology, Management