IT Support Engineer

  • Job Reference: 00027396-1
  • Date Posted: 14 November 2020
  • Recruiter: CV-Library
  • Location: Reading, Berkshire
  • Salary: £22,000 to £25,000
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

IT Support Engineer required for my client based in central Reading for a permanent role paying circa £23-25K.

Your role will be to provide internal IT support to onsite and remote users (approx. 500 in total)

Remote work: this role requires an initial 2 weeks in the office for induction, then will be remote for the foreseeable future due to Covid-19.

Responsibilities

Ensure the Service Desk phone is answered at all times within core support hours.

Escalate to relevant points of contact any major or ongoing problems that might affect business operations.

Adhere to Incident, Problem, Request, Configuration and Change Management procedures.

Perform 1st & 2nd line fault resolution

Maintain a daily awareness of the status of open faults awaiting resolution, and to provide feedback on such faults to the call originator, at periods suggested by them.

Carry out and manage project work as required whilst adhering to deadlines and priority levels.

Hours are 37.5 per week between 8am - 7pm with occasional on call

Experience

Minimum 1 years' experience of working on a service desk conducting 1st/2nd line tasks.

A good working knowledge of:

Windows 10

Office 2013 / 2016

Exchange

Active Directory