IT Support Analyst

  • Job Reference: 00039881-1
  • Date Posted: 20 February 2021
  • Recruiter: CV-Library
  • Location: Leicester, Leicestershire
  • Salary: £20,000 to £25,000
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

IT Support Analyst



£20,000 - £25,000

IT Support Analyst needed for a superb permanent career opportunity based in Leicester. Experience of supporting Schools, Colleges and Educational establishments is preferred.

A chance to join an established and expanding technology business providing specialist software. Start ASAP ideally in Feb/March 2021.

Due to the ongoing Covid-19 pandemic this employer will conduct interviews by phone / video-call. You will also be able to work from home until lockdown restrictions are lifted.

Key skills, experience + duties will include:

Providing remote IT technical support for customers on Data Analytics software.

Past experience of providing IT support for Schools, Colleges, Academies or Educational establishments is preferred.

Diagnosing, trouble-shooting and resolving IT incidents + managing customer expectations to agreed SLAs.

Investigating customer incidents + escalating where necessary to 3rd party suppliers.

Key Tasks: installing software, user training, on-boarding customers, data management + documenting reported issues.

Advantageous Skills: Data Analytics, BI tools, PowerBI, Data Visualization, CRM Dashboards, Qlik, SSAS, ETL, Rapid Miner, Talend, Pentaho, Hadoop, Knime, Domo + SQL Server DBs.

Soft Skills: approachable, positive, collaborative, analytical, problem-solver, attention to detail, organised, initiative + able to prioritise