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IT Second Line Support

Posted 8 days ago by Acorn
Location Yate, Gloucestershire Job Type Permanent
Salary Up to £16000.00 per annum Sector IT & Telecoms
Acorn Recruitment is seeking a determined and aspiring new member to join our client's second line support team as a Client Support Analyst. This position is based in Yate, North Bristol. You will be providing incident management and help-desk support to clients. You will be given training and continued support to achieve your personal career goals and individual ambitions. Salary for this role is £16,000 rising to £18,000 after passing probation.

Job Scope

As an entry level Client Support Analyst, you will be responsible for all aspects of incident management from initial investigation through to coordinating with relevant teams to ensure changes and updates are provided. Effective communication with both clients and internal stakeholders is an essential part of this role.

The working hours for this role are shift based and after an initial training period will be covering one of two static shifts between the hours of 7am to 7pm on a Monday to Friday basis.

Essential:
*Excellent interpersonal skills.
*Attention to detail.
*Logical and analytical.
*Ability to plan and prioritise.
*Strong customer service ethics.
*Proactive and self-motivated.
*Works well in a team setting.
*Excellent written communication / documentation skills.

Desirable:
*Understanding of the incident management process.
*Experience in using an incident management tool (JIRA, ALM).
*Strong technical awareness, e.g. configuration setup, file processing etc.

Benefits
*Structured in-house training.
*Events and social activities.
*Employee Assistance Programme (confidential free advice and access to counselling).
*Great working environment, including breakout areas, a games room and innovative new
office space & free on-site car parking.
*Casual dress code.
* Non-contractual discretionary bonus scheme.
*Discounted gym memberships and in-house weekly yoga classes.
*Private Medical insurance with BUPA & Healthshield.
*25 days annual leave + 8 days bank holidays.

Acorn Recruitment acts as an employment agency for permanent recruitment.