IT Helpdesk Analyst (Bilingual, German & English)

Job Title: IT Helpdesk Analyst (Bilingual, German & English)
Contract Type: Temporary
Location: Pudsey
Salary: £12 per hour, Benefits: You will enjoy additional benefits such as pay progression, competitive Overtime rates, Flex pay and bonuses for excellent performance
Start Date: ASAP
Reference: RS/ITGERLB
Contact Name: Rosemary Songa
Contact Email:
Job Published: March 20, 2019 15:09

Job Description

IT Helpdesk Analyst (Bilingual German & English) – Pudsey, £12 per hour!

We are currently recruiting an experienced Bilingual German and English speaking IT Helpdesk Analyst to work for our client who is a leading bank in the UK. Based in Pudsey, Leeds, the ideal candidate will be passionate about IT and be able to communicate proficiently in both German and English language at all levels. Being the frontline telephony support for the entire company, you will need to be an excellent communicator with ability to solve problems and offer support to raised IT queries. The work will start as soon as possible for the right candidate following successful vetting. You will need to have a clean criminal record, clear credit check and be able to provide references for the last 5 years. You will work 5/6, Monday to Saturday between 07:00a.m- 8:00pm for 35 hours a week. The rate of pay will be £12 per hour and you will enjoy additional benefits such as pay progression, competitive Overtime rates, Flex pay and bonuses for excellent performance. The position will be for a duration of 12 months with potential for extension. Successful candidates will undergo training up to 10 weeks and will therefore not be able to take holidays during training.

Key Duties of the Bilingual German IT Helpdesk Analyst
  • Be the first point of contact taking inbound calls to deal with IT queries

  • Provide the best customer service while resolving reported issues

  • Work within given time lines and procedures to resolve issues

    Key skills of the Bilingual German IT Helpdesk Analyst
  • Demonstrate good customer service, which benefits the business and the customer

  • Demonstrate good analytical problem solving skills

  • Demonstrate good written and verbal skills and ability to communicate technical information to customers and colleagues appropriately at all levels

  • Demonstrate a good understanding of IT Service Desk processes & procedures including KPIs

  • Must be able to work well individually with limited supervision and also as part of a team

  • Must be proactive and confident

  • A good understanding of the business areas supported and associated critical systems in order to appreciate the impact of outages upon their service

  • Good understanding of the system support tools used within CITSD

  • Evidence of taking ownership for own development plan and also department Service Improvements

    Person Specification and skills of the Bilingual German IT Helpdesk Analyst

  • Technical & Specialist Knowledge

  • Data analysis and manipulation skills

  • Cognos Impromptu Reporting

  • Understanding  of Microsoft packages

  • Good overall understanding of IT and its relationship to the business

  • Good overall business understanding and up to date industry awareness

  • Considers the commercial impact of all decisions

  • Strong communication skills both written and verbal

  • Ability to build effective relationships across the business


    Key Behavioural Competencies of the Bilingual German IT Analyst
  • Excellent analytical skills

  • Excellent Customer Focus skills

  • Able to work under pressure

  • Excellent Time Management & organisational Skills

  • The ability to share knowledge with team members

  • Comfortable working across a multi-disciplined environment

  • Ability to interact with all departments in Group IT and Third Party Organisations

  • Flexible, can do attitude

  • To be able to follow correct procedures and processes

    If you meet the above requirements please apply on this website with your updated CV and a member of our recruitment team will be in touch.