ABOUT THE CLIENT
Our large client provide numerous customer service and business management services to various public sector organisations across the UK. This client offer fantastic development and career progression opportunities with many people promoting internally. Our client are an Armed Forces Covenant signatory who truly value diversity in their business to reflect and support their customers. Due to winning a large number of new and long-term contracts, they are now recruiting up to 500 new jobs in the Highlands area. One of these new roles is a Change Manager.
ABOUT THE ROLE
In this customer facing role, the Change Manager will undertake management of changes. You will ensure that changes are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement and regulatory requirements. Additionally, you will inform and involve all stakeholders in the process. You will also prepare reports on statistical information. Moreover, you will contribute to the development and deployment of ITIL aligned processes. As required, you will escalate any changes which are damaging the quality of the service. You will also be responsible for organising Change Advisory Board Meetings (CAB). You will also be expected to evidence a back-out plan that has been considered within the overall implementation plan to minimize impact to service availability.
Our client are looking for someone who has dealt with large change projects previously. In particular, they would like applicants to have managed customer/supplier relationships. In particular, you should be able to demonstrate being able to establish credibility with the client, delivery teams and 3rd party suppliers. Prior experience of chairing post Implementation Review meetings and managing follow-up actions identified from these reviews is highly advantageous. You should be able to create and distribute daily, weekly and adhoc reports. You should also be able to demonstrate that you can drive actions that minimize disruption to customer’s environments due to changes whilst keeping the costs of change activities down. ITIL certification is essential, ideally v4. Also, knowledge of Service now would be helpful.
Our client are keen to recruit the right people for the role. So attitude and behaviours are as important if not more so than prior experience and certifications. If you work in a way that is honest and trusting, able to have fun whilst working successfully in teams, all whilst being capable of taking bold decisions, our client would be interested to talk to you.
If you’d like to find out more, get in touch and send us your CV. We can then set up a confidential discussion with you to talk through the details.