Internal Support Engineer

Job Title: Internal Support Engineer
Contract Type: Permanent
Location: Gloucester, Gloucestershire
Salary: Competitive
Reference: ITSE - CG_1550511062
Contact Name: Clara Griffiths
Contact Email:
Job Published: February 18, 2019 17:31

Job Description

An excellent opportunity for a well-established organisation. My client has built themselves a well-respected reputation and managed to maintain this.

As an Internal Technical Support Engineer, you'll work within the Sales and Service departments to translate the business requirements into innovative, thoughtful and well-designed solutions, making use of the latest infrastructure, technologies and security principals.

Roles and Responsibilities

*Assist administrative staff with equipment selection and system solutions when they are creating proposals for service and system issues
*Provide technical support to engineers and customers with installed equipment and software
*Procurement of appropriate parts/kit required to fulfil customer needs
*Carry out technical investigations on equipment available on the market and within our workshop allowing you to produce detailed reports and resolution
*Assisting the Sales Team with solution design best practices and help them position the correct solutions to meet customer challenges
*Working with Professional Services to deliver a project as the bridge between design and delivery phases. Assist where necessary in the creation of a Low-Level Design
*Ability to develop and maintain relationships - with suppliers and partners
*Collaborate with other technologists within Technical Design, Solutions Design and other departments within Services to successfully work on the technical elements of an opportunity through to a successful conclusion
*Maintain an accurate and timely record of work completed through in house CRM systems

Skills & Experience

*Excellent knowledge required of CCTV, Access Control, Intruder Alarms, as well as generic security concepts, i.e. field of view, motion detection, vibration sensors etc.
*Knowledge of commissioning Security Systems would be an advantage
*Demonstrable experience working in Technical or Solutions Design
*Excellent customer services skills and a professional manner
*Industry recognised qualifications or certifications consummate to the role an advantage
*Proficient use of Microsoft Office
*The ability to identify customer challenges, requirements and business needs
*Able to work independently as well as part of a team to achieve results
*Excellent time management skills and attention to detail with the ability to meet deadlines whilst maintaining the highest quality of output

Omega Resource Group Ltd, are dedicated Technical and Engineering Recruitment Company. Please feel free to contact us on 01453 827333 or look at our current vacancies on our website

Mechanical Design Engineer / Engineering Manager / Design Manager / Controls Engineer / Project Engineer / Mechanical / Electrical / Automation / Automotive / Aeronautical / Aerospace / Quotations / Manufacturing / Engineering / Production / Management/ Special Purpose Machinery / Industrial Machinery

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.