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Internal Development Exececutive

Posted 13 days ago by Pertemps
Location Burton upon Trent Job Type Permanent
Salary £19500 per annum Sector Call Centre & Customer Service
My client is currently recruiting for an Internal Support Executive to join them on a full time, permanent basis. My client is a leading distributor.
The role is based in Burton on Trent on a full time, permanent basis.

This role is to offer exceptional levels of customer service relating to the processing of orders, dealing with general account queries, acting as a commercial help-line and working with the field and desk-based sales teams to maximise connections for the partner or re-seller customer base.
Key responsibilities:
• Managing Incoming partner enquiries (via telephone or PC)
• Handling network discount authorisation process on behalf of partners
• Assisting partners with deal stacking
• Technical support
• Proactive customer care
• Working with field-based Business Development Managers and internal Partner Development Executives to manage and service accounts

Experience
• Telecoms or IT industry background would be beneficial but not essential
• Experience working in customer service, helpdesk or sales desk environment
• Understanding of basic elements of telephone account management
• Proven track record, and success gained in an internal sales or customer service role

The clients required attributes:
• Self-starter: able to motivate self and work within a team
• Excellent communicator with good verbal and written skills
• Sales driven and passionate about achieving results
• Good follow through – delivering on promises
• Commercially astute
• PC literate – particularly in Word, Excel and PowerPoint
• Numerate and able to interpret and produce sales related data
• Assertive with the ability to remain calm under pressure

Salary package:
• Basic £19,500 per annum
• 10% performance related bonus (after successful completion of probation)
• Plus other benefits.



If you are interested, please apply online or email kym.harrison@pertemps.co.uk or call me on 01283 512225