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Inbound Sales Advisor

Posted 10 days ago by Bluearrow
Location Bury Job Type Temporary
Salary £09.20 per hour, Benefits: onsite free parking, subsidised canteen, ATM machine, break out rest areas with snack and drinks machines, television, game consoles, pool table and ping-pong table Sector Sales
Location: Dumers lane, Bury, BL9 9QL
Contract Term: Temporary until 31st December – Contract extension prospects are high
Working Times: Fixed shifts between 8am and 9.15pm (Any 5 days in 7) Full time 37.5 hours per week
Benefits: Weekly Pay | Permanent prospects

One of the UK’s largest Mobile Virtual Network Operators, Tesco Mobile are urgently seeking applicants for multiple Inbound Sales Advisor opportunities.

This Sales Advisor position is perfect for anyone who is passionate about customer service and has the confidence to up-sell to a customer who wants to hear what is on offer. You will be working to achievable targets with the main objective being to provide the very best in customer service and product information at all times.

Your responsibilities as an Inbound Sales Advisor for Tesco Mobile will include:

· Taking calls for retentions, upgrades and sales relating to mobile phones.
· Utilise proactive questioning techniques to find out how you can provide the best service or product to the customer.
· Converting enquires into opportunities for sales leads.
· Researching information and processing orders via the in-house computer system.
· Providing customers with product and service information enthusiastically.
· Documenting all call information and completing call logs accurately and timely.
· Ensuring high level of customer care and attention to detail at all times.
You do not need any formal qualifications to work as an Inbound Sales Advisor for Tesco Mobile, a strong background in customer service and sales will be advantageous but your natural people skills and enthusiasm for the brand are much more important in a role like this.

Your place of work will be a Tesco Mobile call centre in the BL9 area of Bury which is less than two miles from the centre. Bury is supported by great transport links so getting to work is easy, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away. There is a free multi-storey car park for staff located just opposite the Bury site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV’s, and microwaves and open access prayer rooms.

The recruitment process starts with a criminality and financial probity check alongside an assessment day. You can attend an assessment day, Monday to Saturday throughout the first three weeks of October in preparation for an October start date. The assessment will consist of a call listening/handling exercise, data entry and aptitude tests.

As a Sales Advisor for Tesco Mobile you will be supported with full classroom based training lasting 3 weeks, this training will usually take place Monday to Friday between 9am and 5.30pm. Following successful classroom training you will graduate into 3 weeks of handling calls with modest targets and full support before progressing into the role fully on a fixed shift basis.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the shift pattern associated with this role. Your shifts can fall anywhere between the hours of 8am and 9.15pm 5 days in 7 and you must be able to work any shift between these times.

The role responsibilities for this Tesco Mobile Inbound Sales Advisor position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like
any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow on site team on 07767256738 (Jo), 07798572039 (Joanna) or 07747249544 (Carol) quoting this role reference CAPBA1903_V1Blue.

General Skills
· Excellent communication - oral and written.
· Confident and enthusiastic manner.
· Good technology skills.
· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
· Motivated team player.
· Previous customer service, call handling or sales experience.
· Clear credit history & clear criminal record.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.