Inbound customer sevice

Job Title: Inbound customer sevice
Contract Type: Contract
Location: Chester
Salary: £9.63 - £10.16 per hour, Benefits: Bonus available FREE parking
Start Date: 2019-02-25
Reference: Call centre
Contact Name: Blue Arrow Liverpool
Contact Email:
Job Published: January 18, 2019 12:50

Job Description

Rob Title: Inbound Customer Service Adviser

Location: Outskirts Chester business park 

Working Times: 5/7 day includes some weekends  

Working between 7am-9.30pm 35 hours per week

Benefits:   Full 4-6 weeks of paid training 
Competitive pay rate/Pay progression
Overtime and bonus incentives 

Are you looking to change your job? Do you want to work for a large well known UK retail banking brand?
If so then we may have the perfect opportunity for you as a Customer Service Adviser. Joining a friendly contact team managing inbound customer queries relating to accounts and products.

If you are great at talking to people and recognise and appreciate excellent customer service then this role would be a great fit for you.

There are no fixed requirements to be a customer service adviser, a good knowledge of basic Microsoft Word, Excel and familiarity with using the web would be great. Your individual qualities and the ability to use empathy and listening skills to get outstanding outcomes for the customer is much more important.

Some customer service experience would be helpful but it doesn't even have to be from a call centre background. If you're used to dealing with customers face-to-face then you have the potential to become an exceptional Customer Service Adviser by phone. 

If you are looking to the future then it is good to know that career progression prospects are high within  Banking they are a fantastic employer who have been supporting customers, communities and businesses in the UK for over 320 years. 

The recruitment process takes a couple of weeks as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time.

Being a Customer Service Adviser for this Banking Group:

You will build long lasting professional relationships with the customers that will exceed their expectations by managing inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with this Banking Group 

Role Focused Skills

  General Skills
  • Excellent communication - oral and written 
  • Attention to detail
  • Continuous improvement mind set
  • Adaptable to change and willing to embrace new ideas 
  • Ability to work unsupervised
  • Positive and approachable manner
  • Team player
  • Previous customer service experience 
  • Clear credit history & Clear criminal record 

As a customer service adviser  you will benefit from the support that helps you take ownership of your own personal development and training. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.