Inbound Customer Service Advisor

Job Title: Inbound Customer Service Advisor
Contract Type: Temporary
Location: Coalville
Salary: £8.67 per hour
Start Date: 2019-08-07
Reference: 080105939
Contact Name: Narcis Lungu
Contact Email:
Job Published: August 10, 2019 09:54

Job Description

Customer Service Advisor
Location: Bardon Business Park, Coalville
Pay rate: £8.67 p/h (subject to increase upon passing probationary period)
Hours between 8.00am and 8.00pm, Shift work

Are you passionate about speaking to and helping others? Are you available to START IMMEDIATELY ?
If the answer is YES we want to speak to you!

About you:
• You will enjoy working within a busy, fast pace and vibrant call centre where you constantly strive to surpass customer expectation.
• This would ideally suit someone who has previous experience within Administration and working in a Contact/Call centre.

Job role:
• Handling inbound calls
• Dealing with enquiries in a professional manner
• Booking in customer repairs
• General Administration duties (filing, scanning, photocopying, etc.)
• Data entry
• Liaising with different departments to gather information
• Redirecting phone calls to the correct department

• Great Customer Service skills
• Highly organised
• Ability to work under pressure
• Experience of working towards KPIs (targets)
• A warm telephone manner
• Be enthusiastic and engaging
• Confidence
• Have the willingness to learn and develop

If this sounds like the role for you, click 'APPLY' below today !