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Inbound Customer Service Advisor

Job Title: Inbound Customer Service Advisor
Contract Type: Contract
Location: Cheadle
Industry:
Salary: £9.12 per hour
Start Date: 2019-03-04
Reference: NL/TAA19
Contact Name: Natasha Lewis
Contact Email: natasha.lewis@bluearrow.co.uk
Job Published: February 20, 2019 15:26

Job Description

Job Title: Inbound Customer Service Advisors x 15

Location: Cheadle, Stockport

Pay Rate: £9.12 per hour
Contract Term: Temporary for 6 months with potential to go permanent
Working Times: 7.25hrs per day/5 days per week between 8am-8.15pm Monday-Friday and 9am-5.15pm on Saturdays

Benefits:

Paid training
Competitive pay rate
Overtime and bonus incentives
Weekly pay 
Instant access to Blue Arrows on-line training portal
Immediate access to on-line retail discounts 
Automatic entry and consideration for Blue Arrow’s monthly Superstars recognition scheme
CV enhancing career opportunity

Responsibilities:
  • The job holder will be responsible for setting up European Breakdown Cover for holidays abroad
  • There will be an element of up-selling - yes, there are targets, but it’s about the quality of your conversations, not the number.  
  • Working on a  "warm" desk - the customers have a reason to call and are interested in the European Breakdown cover already
  • Ability to multitask – must be able to set up the cover while talking to the customer
  • Liaise with all internal and external departments
  • The job holder will be responsible for the day to day management of their own workload,     ensuring that calls are dealt with within regulatory timescales.
  • The job holder will display a comprehensive knowledge of the companies products, services and associated systems.
  • Provide support to other operational departments when required

 
To Be Suitable to Apply:

  • A real desire to provide outstanding levels of customer service
  • Good listening skills are essential to capture the correct information for the insurance cover
  • Ability to be consistently empathetic and friendly, whilst remaining professional, and balancing customer and business needs.
  • Ability to remain calm and customer focused when under pressure
  • Proven ability to use own initiative.
  • Confidence and ability to converse with management at all levels.
  • Ability to converse clearly, good diction, and good standard of spoken English.
  • Displays ability to work as part of a team – flexible and willing to pitch in to help others.
  • Understands the brand values, and the importance of protecting the brand and doing the right thing by the customer.