Inbound Call Handler

  • Job Reference: JO-2001-8342
  • Date Posted: 13 January 2020
  • Recruiter: Blue Arrow
  • Location: Cheadle
  • Salary: £18,700
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Blue Arrow are recruiting for Inbound Call Handlers to work in the Retention Department of the UK's No.1 motoring organisation.
Based in the Stockport/Cheadle area, you will be working full time hours over 5 days. The Company operates 8am-8.15pm Mon-Fri and Saturdays 9am-5.15pm.
You will never be asked to work Sundays!

This is a permanent position with a salary of £18,700 rising to £19,200 after 6 months (after reaching acceptable quality/performance standards)

The Role

This role will be working in the Retention's Department so you will be the first point of contact for all inbound calls from Members who are due to renew their Breakdown cover.
You will follow company processes and procedures and support the organisation through working towards targets
You will provide a high level of customer service; being appreciative and understanding of each Member's needs whilst demonstrating strong product knowledge
You will have training on how to listen closely, ask the right questions and help customers make the right decisions.

Ideal Candidate

Experience as a Call Handler isn't necessary but a Customer Service background would be beneficial ideally within an FCA regulated Company
You should be able to display a friendly, confident manner, with excellent communication skills and a real ability to build a rapport with Members
You will be resilient and always remain positive

In Return:

Most shifts are between 8am and 8.15pm, you usually get every other Saturday off - and you'll never have to work on a Sunday.
Big investment into Team morale with nights out and theme days
23 days holidays plus Bank Holidays
Free parking.
Full training to equip you with the confidence, skills and knowledge to enable you to take full ownership of all customer enquiries

To apply please email your CV or call Natasha Lewis for further details on 0161 228 7542