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Inbound Call Handler

Job Title: Inbound Call Handler
Contract Type: Temporary
Location: Bury, Greater Manchester
Industry:
Salary: Up to £8.83 per annum
Start Date: 30/09/2019
Reference: JO-1909-5397_1568825506
Contact Name: Blue Arrow
Contact Email: natasha.lewis@bluearrow.co.uk
Job Published: September 18, 2019 17:51

Job Description

An opportunity has arisen for an Inbound Call Handler to join the UK's largest Mobile Virtual Network Operator in their Customer Service Contact Centre.
Based in Bury, you will be working 37.5 hrs per week (including weekends between 8am and 9.15pm) you will be offered £8.83 per hour, paid training, weekly pay and the chance to progress within this large Company
This is a temporary position for approx 3 months with the possibility of extension

Responsibilities:
Dealing with customer enquiries, manage and resolve customer complaints from purchases that have been made
Processing orders and researching information via the in-house computer system
Provide customers with product and service information
Tracking deliveries, processing orders and handle billing enquires
Identify and escalate any priority issues and route calls to the appropriate resource
Document all call information and complete the call logs timely and accurately
Ensure a high level of customer care and attention to detail at all times


Requirements
Excellent communicator
Well organised with good time management
Ability to multi task in a fast-paced environment
Enthusiastic, self-motivated and proactive
Knowledge of Microsoft Office (Word/Excel/Outlook)
Must have excellent English, Math and keyboard skills
Friendly and polite with experience in dealing with internal and external customers
Customer focused


In Return
£8.83 per hour, full paid training to equip you with the confidence, skills and knowledge to enable you to take full ownership of all customer enquiries
Weekly Pay
Immediate access to online retail discounts
Comprehensive Training
Subsidised canteen
Breakout areas with pool tables, games, consoles and TVs
Free parking


To apply please email your CV or call Natasha Lewis for further details on 0161 228 7542