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Inbound Call Centre Agent

Job Title: Inbound Call Centre Agent
Contract Type: Temporary
Location: Gloucestershire
Industry:
Salary: Negotiable
Start Date: 29/04/2019
Reference: LWCC/JD/ICC0104C_1555342210
Contact Name: Laithwaites Omega Resource
Contact Email: laithwaitesbroadbean@omegaresource.co.uk
Job Published: April 15, 2019 16:30

Job Description

Omega Resource Group are currently recruiting for Inbound Call Centre Agents to work in a busy customer service centre based near Gloucester. This will be on a long term basis with permanency viable for those that excel with potential bonus earning opportunities.

We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around receiving inbound customer inquiries regarding their order, account, issue or general queries.

Key Responsibilities:

- Aim to provide first call resolution
- Answering customer's inbound queries and providing excellent standards of customer service
- Ensure adherence to processes to ensure high quality and customer satisfaction
- Follow escalation procedures for issues that are not resolved
- Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.
- Updating customer accounts and updating various processes

In addition to a pay rate of £8.78 on a 35 hour working week we also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential. We can offer:

FREE car park | FREE Gymnasium facilities | FREE Tea and coffee | Buzzing workplace | Generous Staff Discount | Great Social Events | Large Bonus Incentives | Opportunities to gain further qualifications in the industry | Subsidised canteen

You must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include some weekend and evening shifts.

Our opening hours are as follows:
08:30-19:30 Mon-Fri | 09:00-18:00 Saturday | 10:00-16:00 Sunday

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.

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