|Salary||£19000 - £23000 per annum||Sector||Call Centre & Customer Service|
Lovely office, very close to Temple Meads Station and connecting bus routes.
Hours of work are Monday - Friday 8.30am - 5.30pm
You will receive a salary of £19,000 - £23,000 depending on experience plus quarterly bonus subject to performance.
You will work with 5 other advisors who will make you feel part of the team straight away, all they ask is that you bring a smile and a good sense of humour with you
Working for a leading technology company the work with clients across the whole of the UK and worldwide and it's our can-do culture, focused on giving clients an excellent service and delivering projects on time and on budget, that underpins our growth.
The successful applicant will be responsible for answering incoming calls regarding faults and support queries, logging the details and assisting in resolving them.
They will be skilled in building and maintaining excellent relationships with both clients and suppliers and will be responsible for recording and updating information accurately and in a timely manner.
Main duties and responsibilities:
o Support and management of internal systems
o Recording of accurate information onto internal systems
o Update web based and internal project monitoring systems
o Create required documents to support and assist Sales/Technical Team/clients
o Timely and accurate recording of all information
o Ensuring all email correspondence and actions are communicated clearly, accurately and dealt with in a timely manner
o Build excellent relationships with 3rd party suppliers/distributors/clients
o Brief customers on the status of current resolution efforts in line with SLA's and ensure management and technical are kept up to date with status
o Provide advice, solutions and technical support to clients
o Raise and resolve faults/queries by using effective diagnostic evaluation ensuring calls are logged and tracked efficiently
o Excellent coordination skills with the ability to work under own initiative.
o Firm understanding of effective customer care process and wider impact on business.
o Excellent communications skills with the ability to build and maintain strong compelling relationships.
o Proven ability to work to deadlines.
o Excellent telephone manner with strong written and verbal skills.
o Knowledge and experience within the communications industry would be desirable though not essential.
If you are interested in applying for the Inbound Advisor role then please send your CV to email@example.com
If you do not have a CV ready to send today and would like more information please feel free to contact me
Look forward to hearing from you