Hyde Housing - Call Center 12 months

Posted 25 days ago by Bluearrow
Location Chichester, West Sussex Job Type Permanent
Salary £21000.00 - £22000.00 per annum Sector Call Centre & Customer Service

Customer Service Officer
6 Month Contract
Fixed Term Contract for 6 Months
£20,185 Pro Rata
35 hours per week

Blue Arrow is currently looking to recruit an experience Customer Service Officer, for a 6 month contract, based out of their Chichester Office. The client is a leading provider of affordable homes.

Customer Queries may relate to various Resident Services across the business, for example: Property Maintenance reports, Tenancy Queries or ASB reporting.

Main Duties of a Customer Service Officer
* Provide proactive and flexible front-line, telephone Customer Service support to Chichester Residents.
* Ensure performance targets are met and a comprehensive service is delivered that meets the needs of internal and external customers.
* Demonstrate competent use of MS Office packages including excel, word and power point, along with in-house customer relationship management (CRM) and Northgate systems in order to maintain and manage relevant customer information to a consistently high standard.
* Responding to and resolving customer queries and issues; ensuring efficiency and continuous improvement to the standard of service delivered to all residents.

Must have

* Must have 6 months call centre experience or job whith high volume calls
* Works well under pressure
* Good telephone manners
* Experience in dealing with high numbers of incoming and outgoing calls