|Salary||£19581 per annum||Sector||Recruitment & HR|
You will provide administrative support primarily within the HR Immigration Compliance Team. You will ensure that advice and guidance provided are professional and customer focused at all times.
Support the University's new HR immigration compliance processes by:
Monitoring attendance and absence records of migrant employees on a daily basis.
Supporting managers and employees in completing records correctly, including offering advice and training where necessary.
Actively chasing up missing/incomplete records.
Explaining the process including the requirement to and how to complete attendance and absence records to new starters and line managers
Providing a knowledgeable, professional and efficient first line HR immigration compliance service to the University
Being the first point of contact on all HR immigration compliance related enquiries, providing support where appropriate and escalating more complex queries
Supporting the Immigration Compliance Officer in carrying out checks against files
Developing sound customer relations, taking the time to listen to customer requirements to ensure appropriate action is taken
Working collaboratively with team colleagues in the prioritisation and handling of workloads, supporting others within HR as required
Dealing with a full range of transactional work including but not limited to:
o Responding to basic queries, meeting the ‘one-touch' aim of the HR Service
o Carrying out right to work checks for new starters
o Maintenance of staff data within the HR systems
o Chase up on visa and passport expiry
o Ensuring immigration records are updated accurately
Providing an effective transactional HR service encompassing strong process control, maintenance of consistent process guidance and systems
Ensuring staff personnel files and data in all HR systems is up to date, complete and in line with policy and good practice
Monitoring and collating data that reflects customer service and stakeholder feedback where appropriate
Managing and monitoring tracking systems where required to ensure the transparency of HR services and enable effective customer management
Support the development of staff and managers to meet future and current University need including own professional development through:
Championing University values through delivery of a timely and quality service
HR Operations and Recruitment:
Providing timely and consistent administration to managers and staff ensuring ownership and responsibilities remain in the appropriate places
Supporting the use of the intranet support system to ensure managers and staff have access to current and compliant documents and guidance at all times.
Promoting the use of the HR Service Portal as a mechanism for receiving and processing HR work
Contributing to regular team meetings, 1-1s and performance reviews ensuring that own skills are aligned to the team, department and University requirements
Providing support and cover for other HR team members during demanding workloads and colleague absence as part of own personal development
Developing own professional skills through CPD, proactively gathering knowledge and best practice through practical experience and related project work
Strive to improve performance through process improvement and challenge by:
Ensuring own HR activity meets agreed SLAs, milestones and KPIs, taking appropriate corrective action where required
Suggesting improvement to HR processes and policy where necessary
Inputting and reporting data from the tracking software to ensure no issues are over looked by the team
Taking personal ownership of data in all HR systems, including staff numbers, budgets, skills, working patterns, pay etc.
Knowledge, Skills, Qualifications & Experience Required:
GCSE English & Maths or equivalent
Experience of working within an HR or recruitment department or shared services environment
Excellent customer service skills applied in a working environment
Hands on practical experience of HR, payroll, recruitment systems or equivalent and maximising their use in the wider workplace
Quality conscious and meticulous attention to detail
Meticulously organised with the ability to manage multiple customer requirements simultaneously
Good IT skills including Microsoft packages and HR business systems
Self-motivated, demonstrated through a drive to meet challenging business targets and progress one's own professional development
Aware of the legal environment that HR operates within
Excellent time management skills and ability to multi-task and prioritize work
Ability to work under pressure and meet tight deadlines
Ability to work with minimum supervision and escalate tasks where required.
If you have the relevant experience / skills required please apply