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Housing Officer

Job Title: Housing Officer
Contract Type: Contract
Location: Exeter, Devon
Industry:
Salary: Up to £13.72 per hour
Start Date: Immediate
Reference: 202562_1545218660
Contact Name: Judyta Celewicz
Contact Email: Judyta.Celewicz@acornpeople.com
Job Published: December 19, 2018 11:24

Job Description

An exciting opportunity has arisen for enthusiastic and motivated Experienced Housing Officer to work within the Public Sector in Exeter!

Start date: January 2019

The anticipated contract duration will be until 31/03/2019.

The post is full-time and working 37 hours per week.

Pay rate: £13.72 p/h + DOE

Duties will include:

Housing management:

  • Tenancy and neighbourhood management.
  • Regular inspections of all properties and neighbourhoods.
  • Regularly reviewing flexible tenancies.
  • Resident involvement.
  • Tackling anti-social behaviour (ASB).
  • Establish a new relationship with tenants.

Project delivery, budget control and performance management:

  • Provide data as requested to be used in performance management, policy and financial planning.
  • Act within budgets.
  • Proactively identify and report any potential budget and other risks.
  • Deliver high levels of customer service.
  • Make any recommendations for changes in working practices as necessary.
  • Identify potential new members of the Performance Scrutiny Partnership.

Internal and external communication:

  • Be a point of contact for tenants, leaseholders, landlords and other members of the public.
  • Maintain and develop good working relationships.
  • Represent the Council at Court in respect of tenancy, ASB and other issues providing statements and giving evidence.

Key skills:

  • A professional qualification to HNC level in a relevant discipline or substantial proven relevant experience.
  • Experience of housing management service (ideally for a minimum of 3 years) with a social landlord and demonstrable knowledge of the key challenges involved in this work.
  • IT experience both in relevant programmes (e.g. Word, Excel, Access. PowerPoint etc) and in using appropriate systems to deliver operational outcomes.
  • Experience of, and commitment to, resident involvement.
  • Experience in case managing reports of anti-social behaviour.
  • Proven knowledge of housing legislation and landlord and tenant law and ideally have experience of preparing and presenting cases or giving evidence in court.
  • Knowledge of risk management including lone working and health and safety.
  • Good negotiation and listening skills to be used for example for dealing with disputes / complaints between tenants or between tenants and the authorities.

The post does not require a driving licence.

For further details, including the job description and selection criteria please contact our Tiverton Branch on 01884 242 255 or email your CV on judyta.celewicz@acornpeople.com