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Hotel Receptionist - 4 red star hotel - Cheltenham - £17.5 p/a

Posted 15 days ago by Bluearrow
Location Cheltenham, Gloucestershire Job Type Permanent
Salary Up to £17500.00 per annum + Tips + amazing company benefits! Sector Catering & Hospitality

Position: Receptionist

Location: Cheltenham GL54

Rate: £17,500 p/a

Type: Permanent, 40 hours per week

My client is currently looking for receptionist to join the front office team at a prestigious 4 red star luxury break hotel.

Duties:

  • To uphold the high standards of customer service and guest relations of the hotel.
  • To carry out daily duties such as check-in in and check-out of guests, taking hotel and restaurant reservations, cash handling, assisting with guest's requests and queries etc.
  • To assist with daily reception and Front Office administrative tasks.
  • To consistently promote a professional image and maintain a high standard of personal presentation in line with hotel Red Star standards.
  • To ensure good presentation and tidiness of front of house and reception areas.
  • To provide a contribution at team meetings with ideas, feedback and observations to help improve the standards of operation and presentation of the Front Office.
  • To work as part of a team supporting reception colleagues and other departments.

The Individual:

  • A pleasant, friendly, outgoing personality
  • Highly IT literate
  • An excellent telephone manner
  • Strong attention to detail
  • Ability to deal confidently with enquiries
  • Discretion and ability to work in confidence
  • Ability to work in a team as well as under own initiative
  • Willing to be adaptable and flexible
  • Ability to prioritise work
  • The ability to think and work quickly and calmly whilst under pressure
  • A high standard of personal presentation.

What's in it for you?

  • Competitive salary and share of service charge & trunk - working out to be an extra £1,000 per 3 months
  • 28 holiday days inclusive of bank holidays, additional holiday days depending on length of service
  • A variety of staff discounts available
  • Staff discounts across of areas of the hotel
  • A guest experience after one year of service and every year thereafter
  • Loyalty and recognition awards and special occasion gifts
  • Excellent staff incentive programmes
  • Meals provided on duty
  • Uniform is provided
  • Auto enrolled into company pension scheme
  • Eligibility to join the childcare voucher scheme
  • Staff parties and social events

If you are interested in this role or other opportunities available with Blue Arrow please send thorough a CV or call 01635 34949.