Hosted Telephony Support Engineer
- Job Reference: 00027815-1
- Date Posted: 18 November 2020
- Recruiter: CV-Library
- Location: Basingstoke, Hampshire
- Salary: £16,000 to £18,000
- Sector: Sales & Marketing, Covid-19
- Job Type: Permanent
Hosted Telephony Engineer – Telecommunications - £18k (Remote)
Progressive Career Path
Full Training Provided Your Future: As a Telephony Engineer within a next generation telecommunications company, you will be an integral part of client care. With a large customer base, there will be plenty of opportunity to progress across various sectors.
The Role: The Telephony Engineer will be the first point of contact for clients and will solve issues with a mix of quality customer care and technical skills. You will be dealing with customers and their IT team over the phone providing guidance across a range of hosted platform support, networking and IP Telephony, while also visiting sites when required.
The Company: This innovative telecommunications company specialise in IP technology over 50 years and have a track record of providing excellent career progression and training opportunities. They are a mid-sized company with a family feel and an employee centric approach to business.
Requirements for the Hosted Telephony Engineer:
A good understanding of networking technologies
Technical knowledge of team support products which include Gamma Horizon, Myphones and Telcoswitch hosted telephony platforms.
Positive outlook and proactive approach to work
Excellent customer service and communication skills Package for the Hosted Telephony Engineer:
Currently this role is remote due to Covid-19, however upon a return to normal the candidate will be required to work from Basingstoke office