Hospitality and Hotel Services Manager (MOD Mess)

Job Title: Hospitality and Hotel Services Manager (MOD Mess)
Contract Type: Permanent
Location: Salisbury
Salary: £24000 - £24000
Start Date: 2019-04-05 00:00:00
Reference: SDX/TP/RF2786/ND
Contact Name: Natalie Downey
Contact Email:
Job Published: April 05, 2019 14:47

Job Description

As Mess Manager you'll perform and supervise the day to day catering and hospitality activities in our prestigious Mess at one of our MOD sites.

You'll promote and manage functions including planning, menus and costing in conjunction with the wider catering team, ensuring standards of service are maintained and developed.  You'll also ensure your team which includes Stewards are engaged, motivated and getting the most from their roles.

Our Mess functions range from Family Fun Days/BBQ's, to fine dining/high end Dinners. 

This is predominantly a Monday to Friday job, with occasional weekend/evenings to meet business needs. It’s a great opportunity for someone to support our Armed Forces and improve the quality of their daily life – as the site is not only their workplace but also a home to many of them.

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

We are proud that our work has a significant bearing on morale, retention and recruitment.

Package description

Competitive salary of £24,000 plus benefits including pension, bonus, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Main responsibilities
  • Perform and supervise the day to day activities of the Mess, to the benefit of all members and residents
  • Promote and manage functions including planning, menus and costing in conjunction with the catering team
  • Ensure standards of service detailed in the contract are achieved, maintained and developed
  • Liaise with the key stakeholders (PMC/RSM) and mess committee to develop relationships and promote Sodexo
  • Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
  • Embrace the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
  • Manage all aspects of performance and development of your team 


Ideal candidate
  • Knowledge from experience of working in a management role within the soft FM service industry - catering, hospitality, hotel services etc
  • Leadership skills and knowledge - People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures.
  • Management knowledge of health & safety and food safety
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Ability to make independent decisions
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  • Experience of working within military environment
  • Previous experience in effectively managing in a similar role
  • Health and Safety qualification equivalent to IOSH managing safely
  • Specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
  • Proven experience of managing client relationships within a contract environment.
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.