Hospital Helpdesk Agent

  • Job Reference: JO-2103-15030
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Aylesbury
  • Salary: £9.00 to £13.50 Per Hour
  • Job Type: Temporary

Job Description

Hospital Helpdesk Agent

Flexibility is key as you will be working various shifts including Days, Evenings, Nights and weekends dependent on the rota.

Pay Rate: £9.00 per hour. Enhanced pay for Nights and weekends

This role is based in Aylesbury and is a Temp to Perm opportunity, meaning the successful candidate will be offered a permanent contract after 12 qualifying weeks.

Role Purpose
Operate the Helpdesk in a courteous and efficient manner to deliver the requirements of the Client and the Facilities Management Team. Facilitate the accurate transition of each requested task to the point of successful fulfilment.

Key Responsibilities
* Be able to receive and process all requests for FM services.
* Undertake general admin and upkeep of the system.
* Deal with customer complaints, refer to managerial staff where necessary, and complete documentation.
* Encourage and maintain good working relationships with all users of the Helpdesk services.
* Always maintain a professional attitude.
* Have good communication skills to enable the Helpdesk service to run efficiently.
* Have a professional and friendly telephone manner.
* Have the ability to work under pressure.


  • You must have the Right to Work in the UK
  • Previous Customer Service/Call Centre experience
  • Able to work as part of a team as well as on your own

If you feel this is the perfect role for you please apply and a member of the team will get back to you