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Hire controller

Posted about 1 month ago by Pertemps
Location Walsall Job Type Permanent
Salary £21000 - £23000 per annum Sector Call Centre & Customer Service
I am currently recruiting for a hire controller for the UK's leading equipment rental company. If you love delivering the best customer service in a fast paced environment for your customers and you are looking to become part of a growing, well established company that value there employees then this role could be for you.
The purpose of this role is to deliver excellent customer service. You will be working within a team who are managing a contract. Previous experience working within a customer service/call centre environment would be essential. This role would be perfect for someone who has done hire controlling previously.
Responsibilities:
Deliver optimum customer service through effective management of inbound and outbound calls to our regional customers
Build great working relationships and product knowledge which you will use to translate customer's requirements into the rental products and services that meet their needs
Maximising sales opportunities
Act as an ambassador for customer first culture, resolving any issues quickly and keeping customers informed, so that they feel truly valued.
manage the hire contract administration and ensure that this is completed in a timely and accurate manner
you will be a great co-ordinator, planning and organising throughout the day
working in a busy but friendly team environment
Skills:
Good working knowledge of the construction and/or plant hire industry would be an advantage excellent communication skills
Organised
high attention to detail
Be flexible and self-motivated
Competent in Microsoft packages
Able to work in fast paced environment and also able to work as part of a team, supporting colleagues
The normal working week is 42.5 hours over Monday – Friday with work patterns between the hours of 7:30am and 5:00pm.
Salary: 21K – 23K depending on experience
There is also a generous holiday package with a buy and sell scheme. Also there is life assurance and a great company pension scheme. If you feel your skills and experience match what this company are looking for, then please do click below to APPLY. Please note, if you do not have the relevant experience within hire controlling or customer service within a call centre environment you will not be considered.
PLEASE NOTE THAT THIS IS A 12 MONTH CONTRACT

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