Helpdesk Support Specialist - Laboratory Robotics
- Job Reference: 00027403-1
- Date Posted: 14 November 2020
- Recruiter: CV-Library
- Location: Reading, Berkshire
- Salary: £30,000
- Sector: Engineering, Covid-19
- Job Type: Permanent
Helpdesk Support Specialist (Laboratory Robotics)
- Life Sciences Robotic Liquid Handling Systems -
23 Days holiday allowance + bank holidays + your birthday :)
3 x Salary death benefit
Critical illness coverage
8% Employer & 6% employee pension
The Role - Helpdesk Support Specialist (Laboratory Robotics)
In your role as Helpdesk Support Specialist, you will work closely with the technical support team to acheive the highest levels of customer satisfaction and efficiency. You will be responsible for:
Responding to customer contact via email, telephone and online, taking ownership of customer requests, analysing issues and managing solutions.
Documenting and monitoring customer complaints from both in-house and on-site, ensuring a timely and effective resolution.
Maintaining your knowledge of instruments and products by attending educational workshops, reviewing professional publications and establishing personal networks.
Your Background - Helpdesk Support Specialist (Laboratory Robotics)
To succeed in this challenging and varied role, you will be able to demonstrate the following skills and experience:
Educated to A Level or above in a science or technical discipline.
Some call centre experience along with a background working in a laboratory, pharmaceutical or scientific company or medical environment
Excellent analytical and communication skills.
Organised and friendly self starter.
Excellent organisational skills, attention to detail and positive, can-do attitude.
The Company – Helpdesk Support Specialist (Laboratory Robotics)
This global manufacturer supplies a wide range of innovative laboratory automation systems to the clinical diagnostics, biopharmaceutical and research sectors.
They have an integral role in the fight against Covid-19.
At the core of their business is product innovation, excellent customer service and good people.
They foster a welcoming and inclusive working environment with exceptional training and encouragement for personal development and career progression.
This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or an employment business