Helpdesk Manager - Facilities Management

Job Title: Helpdesk Manager - Facilities Management
Contract Type: Permanent
Location: Southampton
Salary: £25000 - £30000 per annum
Start Date: 2019-03-25 00:00:00
Reference: 473104908
Contact Name: Adnan Sethi
Contact Email:
Job Published: March 04, 2019 17:09

Job Description

Position: Helpdesk Manager -
Location : Southampton
Salary : Up to £30,000
Working Hours : 8am-5pm

Job Duties and Responsibilities

• Produce operational reports internally and externally
• To produce and monitor/maintain all PPM and reactive tasks for the engineering teams
• To manage and assist in the preparation of supporting documentation for invoicing
• To ensure timesheets and all other necessary records are produced, checked and submitted in a timely and effective manner
• To ensure all planned works are completed and to report on exceptions
• Monitor and maintain sub-contractors' work orders
• Oversee the procurement function within the team
• Attend client meetings as required
• Manage complaints
• Line management responsibility for the Administration team
• Take ownership and control of the CMMS system and be the primary point of contact for system maintenance
• Ensure all leave and absence is recorded
• Plan suitable training and development for the team
• Complete Personal Performance Planning for all direct reports
• Take first line responsibility for any HR matters in the team
• Recruit new team members when required
• To ensure a consistent and professional approach to clients and colleagues
• To ensure all financial and corporate targets are met
• Initiate and develop an attitude of customer excellence
• To carry out all reasonable tasks that may be requested from time to time by Business Unit Management
• To effectively manage the helpdesk, service and administrative staff and function

For further information please contact Adnan Sethi on 0121 450 5000 or email