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Head of major market change

Posted 9 days ago by Pertemps
Location Reading Job Type Permanent
Salary £65000 - £70000 per annum Sector Executive and Management
What is the purpose of this role?

To lead a major change team of senior project managers for the UK's largest water and wastewater company.

What makes this role unique?

The water industry is rapidly evolving. Since April 2017, business customers in England have been able to choose their water and waste-water retail supplier. This was a fundamental change to the operation of the water industry and our client. Along with the wider industry, our client continues to respond to this transformative shift through the implementation of changes to key business processes, systems and organisational design.

Wholesale Market Services is a new and forming business function with a recent history of fast growth and accountable for the delivery of our client's new market obligations including sales in excess of £400m/ year. With both the external market and internal team continually developing a leader is required to scope and manage major market changes across WMS and its customers and its internal business partners, while assisting the business to continually improve and strengthen operational capability.

The role is required to design, drive and deliver change activity that incorporates all major market change as well as supporting transitional change within Wholesale Market Services as the team continues to develop.

What will this role involve?

Define the scope, deliverables, roles and responsibilities for both the overall programme and included projects; ensuring these are clear, agreed and communicated to all key stakeholders.

Plan, structure, track, report on and lead programme activity - eliminating blockers, mitigating risk, providing challenge and driving all stakeholders to deliver.

Develop and nurture strong, positive relationships with key stakeholders to ensure engagement and delivery of change.

Ensure robust governance arrangements and benefits tracking are in place and functioning across the programme and all projects that support delivery of the overall plan.

Drive business and cultural organisational change, providing challenge to organisational performance in order to achieve excellence.

Strong leadership skills to lead a small but senior team of Major Market Change Programme Managers.

What skills are we looking for?

A fast learner with a curious mindset and a resilient and tenacious approach to delivering lasting change.

Must enjoy creating structure out of ambiguity; always remaining adaptable with a willingness to get stuck in to ensure delivery remains on track.
Ability to quickly establish credibility, gain respect and build collaborative working relationships.

Strong written and verbal communication skills (PowerPoint skills are useful), with an ability to convey a compelling and engaging vision of change at every level of the organisation including Executive and Board

Degree holder with significant experience in delivering successful operational change programmes.

Detailed working knowledge and understanding of programme and project management methodologies. Prince2, MSP practitioner or an equivalent project/programme management qualification is essential.

Experience of working at a senior level in a complex environment, managing multiple large scale projects concurrently with a range of stakeholders.

Operational business experience and Change Management Certification are desirable.

Information & Salary

This role will be based at our head office in central Reading, Berkshire. We are offering a salary of up to £70,000 per annum depending on your experience.

There are a number of company benefits including a generous contributory pension up to 12%, 26 days holiday, healthcare, annual bonus, season ticket loans and paid volunteering days and so much more!

We also offer flexible working opportunities where possible!