Hair Colourist - Spanish speaking

Posted 8 days ago by Pertemps
Location London Job Type Permanent
Salary £32500 per annum Sector Call Centre & Customer Service
Bilingual (English & Spanish speaking) Hair Colourist - £32,500Hair colour company is seeking an experienced bilingual (English & Spanish speaking) Hair Colourist to support their customer services team at their West London offices.The bilingual (English & Spanish speaking) Hair Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone and email. Duties include:
  • Providing hair colour consultations and customer service to include overseeing and creating hair colour formulations via the computer
  • Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
  • Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
  • Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions
The ideal bilingual (English & Spanish speaking) Hair Colourist will have the following knowledge, skills and experience:
  • Current NVQ Level 2 in Hairdressing
  • Bilingual in English and Spanish
  • In depth understanding of colour formulation and theory
  • Positive attitude
  • Aptitude for selling and cross-selling
  • Excellent verbal and writing skills with good grammar
  • Highly motivated, flexible, & energetic
  • Flexible on working hours and available to work occasional weekends