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Customer Advisor

Job Title: Customer Advisor
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £10.12 per hour
Start Date: 2019-09-18
Reference: 1234
Contact Name: Kirsten Fowler
Contact Email: Kirsten.fowler@pertemps.co.uk
Job Published: August 19, 2019 10:19

Job Description

Customer Service Advisor

Location: Edinburgh

Pay Rate : £10.12 per hour

Do you want a career in banking? Do you thrive to give excellent customer service?

Pertemps are working in partnership with one of the largest banks in the UK. So if you’ve got experience in Customer Services, we’d love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the mid September .These positions are offering a pay rate of £10.12 per hour. You will be working Monday to Friday 35 hours per week rotational shift 08.00 – 18.00  and one in four Saturday 9-1.

KEY RESPONSIBILITIES:

-          Working in the Corporate team.


-          Responsible for delivering exceptional service over the phone.


-          Manage inbound and outbound customer queries


-          Ensure that all work is completed in accordance with established processes, practices and guidelines


-          Take ownership of customer problems solving them at first point of contact and escalate when required


-          Value the teams’ skills and learn from everyone’s mistakes


-          Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use


-          Working in a team environment in an open plan office

EXPERIENCE REQUIRED:


-          Experience working in a call centre environment taking inbound calls


-          Customer Service skills face to face


-          Competent computer skills


-          Works well in a team


-          Keen to learn

WHAT’S IN IT FOR YOU?


-          Excellent training


-          Great rates of pay


-          AWR Uplift


-          Flex Cash Bonus


-          Potential for extension or a permanent position


-          Career Development

If you are interested please contact Kirsten Fowler on 0131 225 7531 .