General Manager

Job Title: General Manager
Contract Type: Permanent
Location: Paisley
Salary: up to £30,000 + Bonus + Benefits
Start Date: 2019-04-10 00:00:00
Reference: SDX/RF2807/RM
Contact Name: Ruth Mullin
Contact Email:
Job Published: April 10, 2019 10:34

Job Description

We are looking to recruit a General Manager to work at Glasgow Airport across two executive business lounges. This role will oversee the running and overall management of the lounges, ensuring our customers receive the quality of food and service they expect. We are looking for someone who can provide direction and expertise to the team, driving standards and employee engagement to ensure a highly effective operation.


Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Package description

Up to £30,000 + Bonus + Benefits

Main responsibilities

No two days will be the same in the airport, working across the two lounges we ensure the airlines customers receive a high level of customer service, exceptional food and beverage offers and maximise their overall experience. This role involves working with the Client Lounge Manager, and Sodexo Account Management team, to bring added value to the contract though innovation, pro-activeness and service delivery. Building positive working relationships with airport teams, you will ensure all staff are trained, undertake staff appraisals, maximise customer service through training and create an environment where constant improvement is actively encouraged and recognised. Working with the Sodexo food and beverage development teams you will bring innovation to the food offers and be actively involved in the menu workshops. In addition you will complete reports, adhere to financial targets and complete all relevant health and safety and food safety documentation.

Ideal candidate
  • Experience in providing quality in customer service and product.
  • Can balance between creating and working in a fun environment with clear high quality service and product expectations.
  • Passion for food and innovation – ‘foodie’
  • Flexible to work 5 days out of 7 with shifts.
  • Excellent communicator
  • Motivated and an excellent motivator
  • Cost control
  • IT Skills